Be sure to ask exact prices before having services done or you could end up with a shocking bill. Went in for a root color and cut... ended up paying $260 after a $20 tip. Was charged $80 for highlights done prior to coloring, which I felt was unnecessary. $59 for color plus $30 for "additional color"... and $20 for a PH bonder, which I was never told or asked about... wasn't even aware it was done or would be charged as an extra. The cut was $35 for a newer stylist. The end result was okay, but not spectacular and definitely not worth a highly padded $260 bill. Felt very violated.
Since this review, one of the owners did take the opportunity to reach out to me and apologize for the miscommunication and overall experience. She was genuinely apologetic and did refund the highlights and PH bonder, which was appreciated. I think this has been a learning lesson in transparency for both sides. I will always be certain to verify prices and what the services entail before I consent... and I'm fairly certain this salon will be sure to mention prices before services are performed.
Be sure to ask exact prices before having services done or you could end up with a shocking bill. Went in for a root color and cut... ended up paying $260 after a $20 tip. Was charged $80 for highlights done prior to coloring, which I felt was unnecessary. $59 for color plus $30 for "additional color"... and $20 for a PH bonder, which I was never told or asked about... wasn't even aware it was done or would be charged as an extra. The cut was $35 for a newer stylist. The end result was okay, but not spectacular and definitely not worth a highly padded $260 bill. Felt very violated. Since this review, one of the owners did take the opportunity to reach out to me and apologize for the miscommunication and overall experience. She was genuinely apologetic and did refund the highlights and PH bonder, which was appreciated. I think this has been a learning lesson in transparency for both sides. I will always be certain to verify prices and what the services entail before I consent... and I'm fairly certain this salon will be sure to mention prices before services are performed.