Although the chat service was outstanding the J&P service Rep Gill was helpful I can never order anything from J&P again. The Sportster oil tank that came was not the same as the picture that I asked for and received. The tank needed risky modifications for it to work and it does after bending one of the tubes that was pointed directly into the frame and rerouting two other lines because the nipples were facing the wrong direction. I requested the picture to specifically identify exactly what I was purchasing in order to make sure it would work without issue because it was needed for a trip. I typically do extra research to avoid having to deal with the hassle of filling out return forms and shipping parts back etc... I also paid overnight shipping costs because it was needed (almost half the cost of the part itself).
Because of the fact that J&P has no issue with either substituting or misrepresenting the product that I purchased I have lost consumer confidence because I can not trust information from J&P. to be accurate.
Although the chat service was outstanding the J&P service Rep Gill was helpful I can never order anything from J&P again. The Sportster oil tank that came was not the same as the picture that I asked for and received. The tank needed risky modifications for it to work and it does after bending one of the tubes that was pointed directly into the frame and rerouting two other lines because the nipples were facing the wrong direction. I requested the picture to specifically identify exactly what I was purchasing in order to make sure it would work without issue because it was needed for a trip. I typically do extra research to avoid having to deal with the hassle of filling out return forms and shipping parts back etc... I also paid overnight shipping costs because it was needed (almost half the cost of the part itself). Because of the fact that J&P has no issue with either substituting or misrepresenting the product that I purchased I have lost consumer confidence because I can not trust information from J&P. to be accurate.