This is by FAR the absolute WORST pharmacy in Des Moines. It is ridiculously slow and the service is awful. I stopped in on my way home after MAJOR surgery. My prescriptions had been sent over by the hospital. When we got there, they said 10 minutes. Waited for an hour!!
Today... i called at 10am for a medication refill with a pick up time of 3pm. Got there at 530pm and stood in line for 15 minutes (the people in the drive.thru clesrly get top priority versus the 5 people standing in line at the counter) and when it was my turn, they said they couldnt fill it until they could contact my insurance. I asked why no one called to tell me this since it was a 3pm pick up. They would no answer me. I got irritated and said i needed the meds for my stomach (due to the surgery) and the pharmacist said he would give me a few pills to last until they could contact my insurance. Stood there for 5 minutes while he kept working without actually helping me and then i walked out. Called a different pharmacy as soon as i was in my car to transfer my prescription.
The service is so slow, there is ZERO customer care, and no actual customer service
If you cant fill it... call and tell the person before they drive over and wait!!
All USA
This is by FAR the absolute WORST pharmacy in Des Moines. It is ridiculously slow and the service is awful. I stopped in on my way home after MAJOR surgery. My prescriptions had been sent over by the hospital. When we got there, they said 10 minutes. Waited for an hour!! Today... i called at 10am for a medication refill with a pick up time of 3pm. Got there at 530pm and stood in line for 15 minutes (the people in the drive.thru clesrly get top priority versus the 5 people standing in line at the counter) and when it was my turn, they said they couldnt fill it until they could contact my insurance. I asked why no one called to tell me this since it was a 3pm pick up. They would no answer me. I got irritated and said i needed the meds for my stomach (due to the surgery) and the pharmacist said he would give me a few pills to last until they could contact my insurance. Stood there for 5 minutes while he kept working without actually helping me and then i walked out. Called a different pharmacy as soon as i was in my car to transfer my prescription. The service is so slow, there is ZERO customer care, and no actual customer service If you cant fill it... call and tell the person before they drive over and wait!!