Go somewhere else, just for your own peace of mind. My car looked great and the receptionist is quite nice.....that's where it ends. I was told the repairs would take "3 perhaps 4 days".
7 days later I had my car back. The person that was handling my case was beyond rude and not having my car for work travel cost me thousands of dollars ( as my car is large enough for my gear and the rental company only had crappy tiny cars). They also put almost 50 miles on my car repairing it....not sure how that works.
When you leave they will tell that you are going to receive a survey and they give you a sheet of paper with the questions and it tells you how they want you to answer the questions.
I received the survey and instead of using their recommended answers I decided to be honest. It was less than 10 minutes I received a phone call from them harassing me about my answers. After that initial phone call the store manager called me to harass me further because I didn't follow the form answers they gave me. They gave me fake corporate apologies like " I'm sorry if that was your perception that certainly not how we operate" , you know, that fake apology nonsense.
If you say 3 maybe 4 days and it takes 7, that is not perception, that is called reality.
I will never recommend anyone use ABRA on International Drive and I will proactively tell everyone I know and use my social media to let as many people as I can know that the body shop does good work but it may take twice as long as they tell you to actually finish, your car may come back with a sizable number of extra miles on it that they will deny ( even though I track my mileage daily in a log book I keep in the car)'your going to be treated rudely if you call for an update and if you take the time and answer the survey honestly you will be harassed almost instantly after submitting it.
Save your self the stress, choose a different shop, or if your insurance company recommends them just ask who the next company on the list.
Then they will send you
All USA
Go somewhere else, just for your own peace of mind. My car looked great and the receptionist is quite nice.....that's where it ends. I was told the repairs would take "3 perhaps 4 days". 7 days later I had my car back. The person that was handling my case was beyond rude and not having my car for work travel cost me thousands of dollars ( as my car is large enough for my gear and the rental company only had crappy tiny cars). They also put almost 50 miles on my car repairing it....not sure how that works. When you leave they will tell that you are going to receive a survey and they give you a sheet of paper with the questions and it tells you how they want you to answer the questions. I received the survey and instead of using their recommended answers I decided to be honest. It was less than 10 minutes I received a phone call from them harassing me about my answers. After that initial phone call the store manager called me to harass me further because I didn't follow the form answers they gave me. They gave me fake corporate apologies like " I'm sorry if that was your perception that certainly not how we operate" , you know, that fake apology nonsense. If you say 3 maybe 4 days and it takes 7, that is not perception, that is called reality. I will never recommend anyone use ABRA on International Drive and I will proactively tell everyone I know and use my social media to let as many people as I can know that the body shop does good work but it may take twice as long as they tell you to actually finish, your car may come back with a sizable number of extra miles on it that they will deny ( even though I track my mileage daily in a log book I keep in the car)'your going to be treated rudely if you call for an update and if you take the time and answer the survey honestly you will be harassed almost instantly after submitting it. Save your self the stress, choose a different shop, or if your insurance company recommends them just ask who the next company on the list. Then they will send you